5
First Choice Automotive Solway

They worked me in quickly. The office is clean and they answered all of my questions. I will return and I will refer friends and family to them.

Mrs, Wrape Thank You For Your Response, We expect our customers to be happy when they leave, thats why we keep our offices clean and our staff professional, expect this everytime you come visit our locations.

- First Choice Automotive Solway
5
First Choice Automotive Solway

Often, it's hard to find a service center that will, and can, service/repair my Audi, but First Choice has no issue with it. One of the managers has more knowledge of Audis than the local dealer and other facilities I've taken it to. I highly recommend you visit First Choice if you have an Audi! You'll be dealing with an excellent company and staff!There prices are comparable to anyone else I've visited, but they have a 3 year warranty, whereas others- including the dealer- only have a 1 year. So, in short, go to First Choice for your Audi needs. Heck, even if it's not an Audi, take it in!

Thank you Lance, We pride ourselves on customer service and the know how on how to fix all veh's. Expect the same service each time you visit our locations.

- First Choice Automotive Solway
5
First Choice Automotive Solway

great job. They watched my pennies. Always attentive. We love the neighborhood atmosphere

Roy, Thank you for your response. We strive for customer service so expect this everytime you come visit our locations.

- First Choice Automotive Solway
5
First Choice Automotive Solway

Very resposive, polite, courteous and helpful.Will take you home if necessary.Work performance very good, will do it over if it's not right or will replace any unintended damage.Will take my vehicles back for service when required.

Fran, Thank you! We try very hard to put forth every effort to make customers happy, Expect great customer service and great workmanship each time you come to our location. Once again thanks!

- First Choice Automotive Solway
5
First Choice Automotive Solway

Great experience every time I'm in! You guys are wonderful!

Thank you! Customer service is what we strive for everytime.

- First Choice Automotive Solway
5
First Choice Automotive Solway

service was great but oil from the old filter was not totally cleaned and it ended up on the garage floor.

Mark, Thank you for your response, If we dont know about these things we can never fix issues, These although are few and far between. Again thank you! Expect great service each time you visit our locations.

- First Choice Automotive Solway
4
First Choice Automotive Solway

I found the service excellent at Farragut but it's a shame the system does not allow access between the two shops. I've been using First Choice in Oak Ridge for a number of years and none of that history was available on this service.There is a promotion going on at the "Sports Animal" radio station that offers a discount for mentioning the ad. Shop personnel were not aware of the promotion and I'm not sure I got the discount.

Thanks you for your concern,We will deffinately work on getting both systems compatible between each store. And Expect excellent service each time you visit any of our locations, Thats exactly what we strive for. Thanks again!

- First Choice Automotive Solway
5
First Choice Automotive Solway

Service was great as always!!

Gale, Thank you 1st choice always strives to make our customer happy with great customer service. Expect this each time that you come visit our location.

- First Choice Automotive Solway
5
First Choice Automotive Solway

Brought car back since work on the replaced part broke after one week. Picked car up and as I drove away found that my heater and air conditioner were dead. They worked just fine when I brought the car in. Time before had to bring car back for further repair....Mmmmmm. :(

Mary Ellen, I understand the frustration, Sometimes things like this happens especaially with cars, there are so many different things that can go wrong at any given time, there difficult. Thats why we keep quality mechanics. Also sometimes we cant help that our parts houses will send us failed parts, there is no way we can forsee this. But we will fix your car and you as a customer will always be taken care of.

- First Choice Automotive Solway
5
First Choice Automotive Solway

Everyone was helpful and friendly. I will take my car back in a heart beat.

Sandy, Thank you! Customer service is always key in this business, You will always be treated kind and freindly each time you come visit our location, and we will still fix your car! Thaks again.

- First Choice Automotive Solway
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