Solway Location

(865) 927-1505
9009 Oak Ridge Highway,  Knoxville, TN 37931
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 8:00 AM - 5:00 PM

Northshore Location

(865) 392-1700
10117 S. Northshore Drive,  Knoxville, TN 37922
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 8:00 AM - 5:00 PM

Farragut Location

(865) 312-8366
11926 Kingston Pike,  Farragut, TN 37934
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 8:00 AM - 5:00 PM
5
Solway

I appreciated getting a timely appointment at First Choice, as my schedule for teaching is odd. After the work was started, there were 2 different air filters that were found to be ready for replacement. I'm happy that First Choice even checked those, but also that they carry them in stock for my Odyssey.

Connie, Thank you for your response. People have hectic schedules now, and we at 1st choice try to accomodate everyone, its part of having great customer service. Expect the same great service each time you come and visit our location.

- Solway
5
Solway

Came in for a FREE brake inspection and was told that the brakes were in GREAT shape! They did show me that my tires were in desperate need of replacement. They gave me great price and scheduled me for later that day. I came back and I was in and out quickly just as Jeff promised. Thanks for the great service gentlemen!

Vernin, Thank You for your response! We at 1st choice strive to make our customers happy. Honesty is always key and when you put great service in the mix you have a win - win situation. Expect this same great service each time you visit us. Thanks again.

- Solway
5
Solway

We had a problem with a lot of water in the front and back carpets on the passenger side only. First choice tried the least invasive remedy but that didn't work so we returned for a much more involved repair. They corrected the problem, dried the car out but in a couple of days the soaking wetness was back so we returned again and this time they had to take out all the carpet and dry out everything for several days. Their tenacity was greatly appreciated and we are now dry again. They kept at the problem until it was corrected and did not leave it up to us to try to dry out the interior ourselves.

The Fischers, Thank you for the opportunity to work for you on your infinity. It was a long process to get you veh back to normal but we finnaly got it. Expect the same great service each time you visit our location. Once again Thank You!

- Solway
5
Solway

Great Service was given here

1st choice automotive strives on great service. Its in our people we hire and train. Expect this everytime you visit.

- Solway
5
Solway

Wasout qicker than I thought. Very professional.

Ken, Thank you! 1st Choice strives on making sure that we are quick, accurate,dependable and honest. Its part of who we are! Expect this type of service each time you come and visit us. Thanks!

- Solway
5
Solway

Everything was just fine, including the price!

Along with great customer service and quality mechanics we offer fantastic prices across the board. Its part of who we are. Thanks!

- Solway
4.5
Solway

I was happy to see the FC open recently in Farragut. I've used them several times and found the guys there to be honest and straightforward with me. They do good work. A bit pricey for some procedures, but that's the cost of quality.

Lee, thank you for your response. Honesty is always the game in this industry and we try to master it. With our highly trained employees we can offer great customer service, honesty, great prices and a comfortable atmosphere. Thanks Again!

- Solway
3.5
Solway

Initially told wait would be over an hour for an oil change . It ended up being under an hour. Very pleased with that and service

Kathy, We try to over-deliver everytime, and provide the best customer service possible. Expect this everytime you visit our location.!

- Solway
5
Solway

Thanks Andrew and team for fixing the rattle in my truck that the local dealer could not find after they had it for a week.

Thank you Mark! Our team is trained to make sure we find the problem the veh. comes in for. Then we make sure we provide the best possbile customer service.. Thank you for the opportunity to work on your truck and expect great service each time you visit our location!

- Solway
5
Solway

I really appreciate how you kept me in the loop and notified me of any recommendations before work was performed to let me decide whether service was needed or not. This helped assure me that there won't be any surprises I have to pay for. I will definitely recommend to everyone needing auto service!

Communication is the key! We train our employees to do this so there is no mis-communication and confusion. We will always give you options on how to fix your car, its always the customers choice. Expect this every time.

- Solway