Solway Location

(865) 927-1505
9009 Oak Ridge Highway,  Knoxville, TN 37931
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 8:00 AM - 5:00 PM

Northshore Location

(865) 392-1700
10117 S. Northshore Drive,  Knoxville, TN 37922
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 8:00 AM - 5:00 PM

Farragut Location

(865) 312-8366
11926 Kingston Pike,  Farragut, TN 37934
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 8:00 AM - 5:00 PM
4.5
Solway

Kind, courteous, knowledgeable of problems concerning vehicle.

Thank you William, We always try to be kind, courteous and knowlegeable to everyone that walks in our door, Thank you for the kind words and yes this will be an ongoing thing for you when you visit our location. Thanks again.

- Solway
5
Solway

first time visit & the guys were great. didn't try to push anything on me that wasn't needed, which I really appreciate. will be back.

First time customers or customers who have been comming to us for years will always get treated the same way. We at 1st Choice Automotive strive for customer service, Honest pricing and the best staff in the industry.

- Solway
5
Solway

My tire kept losing air, so they checked it out and couldn't find anything wrong with the tire. They said there may be a crack in the wheel, but if there was it was a hairline and couldn't find it. Before I came in someone with my same car had the same problem. They put a chalking around it but warned that wouldn't fix the problem. They didn't charge me. I appreciate their honesty because I've been many places where they'd make something up then charge an arm and a leg.

Honesty is key in this business, and we strive for it. With our great customer service and excellent staff you can always depend on us to help you with your veh. Thanks!

- Solway
5
Solway

They worked me in quickly. The office is clean and they answered all of my questions. I will return and I will refer friends and family to them.

Mrs, Wrape Thank You For Your Response, We expect our customers to be happy when they leave, thats why we keep our offices clean and our staff professional, expect this everytime you come visit our locations.

- Solway
5
Solway

Often, it's hard to find a service center that will, and can, service/repair my Audi, but First Choice has no issue with it. One of the managers has more knowledge of Audis than the local dealer and other facilities I've taken it to. I highly recommend you visit First Choice if you have an Audi! You'll be dealing with an excellent company and staff!There prices are comparable to anyone else I've visited, but they have a 3 year warranty, whereas others- including the dealer- only have a 1 year. So, in short, go to First Choice for your Audi needs. Heck, even if it's not an Audi, take it in!

Thank you Lance, We pride ourselves on customer service and the know how on how to fix all veh's. Expect the same service each time you visit our locations.

- Solway
5
Solway

great job. They watched my pennies. Always attentive. We love the neighborhood atmosphere

Roy, Thank you for your response. We strive for customer service so expect this everytime you come visit our locations.

- Solway
5
Solway

Very resposive, polite, courteous and helpful.Will take you home if necessary.Work performance very good, will do it over if it's not right or will replace any unintended damage.Will take my vehicles back for service when required.

Fran, Thank you! We try very hard to put forth every effort to make customers happy, Expect great customer service and great workmanship each time you come to our location. Once again thanks!

- Solway
5
Solway

Great experience every time I'm in! You guys are wonderful!

Thank you! Customer service is what we strive for everytime.

- Solway
5
Solway

service was great but oil from the old filter was not totally cleaned and it ended up on the garage floor.

Mark, Thank you for your response, If we dont know about these things we can never fix issues, These although are few and far between. Again thank you! Expect great service each time you visit our locations.

- Solway
4
Solway

I found the service excellent at Farragut but it's a shame the system does not allow access between the two shops. I've been using First Choice in Oak Ridge for a number of years and none of that history was available on this service.There is a promotion going on at the "Sports Animal" radio station that offers a discount for mentioning the ad. Shop personnel were not aware of the promotion and I'm not sure I got the discount.

Thanks you for your concern,We will deffinately work on getting both systems compatible between each store. And Expect excellent service each time you visit any of our locations, Thats exactly what we strive for. Thanks again!

- Solway