7/21/2017 Kristin Waldschlager Customer Service is top-shelf! Professional, knowledgeable, and friendly. Issue:Lexus LS460/2007/ (167,000 mi) making an intermittent party horn noise the service light was not coming on. Arrive for service -car is quiet as a mouse. I told representative about recording the sound and played for him. Trouble-shooting ensued- water pump, pulleys, & antifreeze and 12 hours issue resolved.
7/20/2017 Charlie Montgomery Good job and on time.
7/19/2017 Barbara Palmer I always have you guys change my oil, the price and service is super..
7/16/2017 S S They always take great care of us and are honest about our needs.
7/14/2017 Sasha L The service was terrible. Went to get my A/C compressor fixed and found out that I was gauged on the price. To pay close to $600 for labor alone is ridiculous. They take their time on your vehicles as well. I was charged practically double of what the price should have been to get my A/C compressor fixed. After getting it done, my AC doesn't blow cold air like it used too. Went back to get it fixed and not only was I charged for it but waited nearly 2 hours on what I was told would be a 20 minute job. I just don't know if I will go back or not now. I really really hate writing this review because I have been with 1st Choice a long long time. At the same time, if I am getting overcharged for a job while being a loyal customer then it tells me that they don't care about me. I am very disappointed!
7/13/2017 Gary Sharp On 7/11 on my way to work my van broke down at 9:00 AM. I called First Choice and they arranged a wrecker to take my van to repair shop and by 12:00 noon I was back on the road again. There is no way I can express my thanks that I have a repair center available to me that I can trust am receiving excellent service at a fair rate by people who take time to know your name and care for your situations. Thanks Mark, Jeff and all the folks there.
7/10/2017 Catherine Mcnabb They got my car in and out quickly, which I appreciate!
7/10/2017 Michael Popham Our 2005 Honda Element needed a routine value adjustment. Usually we use a Honda Dealership's service department for internal engine maintenance but after being quoted a price of $390.00 we decided to look for an alternative. We selected 1st Choice, located in the Solway area, for an estimate. Their quote for the same value adjustment was over 30% cheaper than the dealership. Their service work was certified and performed by a certified engine mechanic. They management was very professional, explaining every step of the service. I would highly recommend 1st Choice for your Honda service needs.
7/7/2017 Anonymous Able to set up appointment online and get my oil changed on lunch break! Quick, friendly, and professional service.
6/28/2017 Don Williams Brought my work truck in for squeaky front brakes. The team took me with no appointment, got all of the appropriate authorizations from Enterprise Fleet (which sometimes is an all day event in and of itelf) and had my truck ready before closing. They even went above and beyond and got an authorization to have the rotors replaced, when Fleet wanted them to turn them. Excellent, timely, and professional service. I will be returning.
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